Consumer terms, conditions and warranty.
BLUE MAGIC SUPPLY PTY LTD
Trading address: 307 Pitt St, Sydney 2000 NSW
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Blue Magic Supply Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Blue Magic Supply Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. Blue Magic Supply Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Blue Magic Supply Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of bluemagicsupply.com.
When you register for a subscription, you expressly acknowledge and agree that:
(a) blue magic supply (or our third party payment processor) is authorised to charge you on the frequency of shipments you most recently selected (e.g., monthly, every two months or otherwise) for your subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, and
(b) your subscription is continuous until you cancel it or we suspend or stop providing access to the sites or products in accordance with these terms. you may skip any shipment or cancel your subscription at any time, subject to the terms set forth on our site and herein.cancellation policy. in order to cancel your subscription, you must do so at least five (5) days prior to your next billing date which is shown on the my account page.
To cancel you must either email us at email@example.com or log into your account. any cancellation received with less than five (5) days until the next billing date will not be effective until the following billing period and you will be responsible for all charges (including any applicable taxes and other charges) incurred prior to the cancellation of your subscription.
Scope of delivery and costs - general online.
One-off online orders are shipped through Australia Post, with delivery price calculated at checkout based on the total weight of order (including packaging) and the distance delivered. International shipping is not yet available.
Scope of delivery and costs - Subscriptions.
Subscription orders are delivered through Australia Post, anywhere within Australia. Delivery is free.
Order receipt, confirmation and dispatch
After placing a wholesale order online, you will receive an email confirmation from Shopify and Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or other courier service within 2 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at firstname.lastname@example.org.
Cancelation, returns, refunds and exchanges.
If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please contact us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after receipt, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Blue Magic Supply Pty Ltd will not be responsible or parcels lost or damaged in transit if you choose not to insure.
CONSUMER WARRANTY POLICY
Our product and service warranties are compliant with the Australian Competition & Consumer Commission and Australian Consumer Law (ACL). This warranty is given in addition to consumer guarantees and cannot exclude them.
Warranty against product defects
All Blue Magic Supply Pty Ltd products have a warranty time of 14 days from the date of opening. All third party products purchased via Blue Magic Supply Pty Ltd (i.e. bottles, wipes) have a warranty as per manufacturers’ specifications.
All Blue Magic Supply Pty Ltd services meet and exceed automatic consumer guarantees as per ACL.
If the product or service you acquired is partially or totally defective upon purchase or receipt, or you are not satisfied, Blue Magic Supply Pty Ltd will: - Repair or replace the product (or part of them) - Resupply or fix a problem with the service - Provide compensation if the previous is not possible.
We will give you a 14 day period to communicate and claim any warranty from the time you purchase or receive the product or service.
Please contact us within that timeframe if you are not satisfied with your purchase so that we can resolve any problems:
Blue Magic Supply Pty Ltd , 307 Pitt St, Sydney NSW 2000 Australia
This policy was adopted by Blue Magic Supply Pty Ltd on 1st June 2020.
If we decide to change our privacy, shipping and consumer warranty policies, we will post those changes to these policies, the homepage, and other places we deem appropriate so that you are aware of them. We reserve the right to modify these policies at any time always under compliance of the relevant legislation, so please review it frequently.
If we make material changes to these policies, we will notify you here, by Email, or by means of a notice on our homepage.